Survey

Increase Customer Insights and identify benefits your customers value

Avoid being in the dark with your customer loyalty program. Create surveys with our solution that can be distributed to your most important customers in minutes and identify what your customers want. Whenever you want and as often as you want.

To get a high response rate and, most importantly, high-quality feedback, incentivize your customers to participate in the surveys with our innovative rewards system. Decide how you want to reward your customers for successful participation. With the help of the technologies used, you avoid multiple votes and especially votes from people outside your customer base.

Turn your customers into business developers

With our Survey Feature, you can involve your customers in the development process of new products and services. This ensures that you develop them to meet your customers' needs, not bypass them. Increase your chances of developing a product or service that your customers really want and need. It's also easy to create polls and give your customers a voice.

You can use different types of questions to do this:

• Open questions
• Closed questions
• Single choice
• Multiple choice
• Rating
• Scale
• Matrix
• Number line
• NPS
• And many more

Why customer centricity is important in loyalty programs

Customer loyalty programs today are almost no different from one another. New competitors, evolving technologies, and rising customer expectations are shaking up existing loyalty programs and affecting your customers' satisfaction.

To align loyalty programs with the needs of your target audience, it's important to engage them. Personalization is an important part of the loyalty discussion, but brands are either not using the data they collect or not using it effectively. With the Survey Feature, you easily collect the valuable opinions of your customers in a 100% targeted way and get them presented in a form that can be incorporated into future descriptions.

The importance of a well-integrated and utilized customer loyalty program can be seen in the following figures:

• On average, it costs companies up to 7x more to acquire new customers than to retain existing ones
• Members who have recently redeemed rewards are two and a half times more satisfied than those who have never used their points
• Customers who redeem their points spend twice as much as customers who do not